JO A. DAVIS

Mobile: 925.477.1398
jadopmgrs1@gmail.com
Dedicated professional with career-long record of business operations, teaching, and human resources management success for leading organizations in both on-site and remote environments.
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About JO A. DAVIS

Proven talent for aligning business strategy and objectives with established business development and operations management paradigms to achieve maximum operational impacts with minimum resource expenditures. Results-focused thought leader who is recognized for developing impactful strategies directly aligned with business goals, managing and optimizing day-to-day business operations, hiring and training high-quality talent, and teaching diverse groups of students. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as change management, issue resolution, and resource allocation expertise.

CORE COMPETENCIES​

  • Operations Management
  • Teaching & Education
  • Process Optimization
  • Human Resources
  • Policy Development
  • Project Management
  • Strategic Planning
  • Team Leadership
  • Staff Training

PROFESSIONAL EXPERIENCE​

human-resource-hiring
ACCOLADE BIO – CLINICAL SOLUTIONS, PHOENIX, AZ (REMOTE), MAY 2010 TO AUG 2015
OPERATIONS AND HUMAN RESOURCES MANAGER
  • Streamlined services and operations by establishing and enforcing operating policies, checks, and balances across all departments.
  • Maintained responsibility for overseeing daily operations, including performance management, professional development, process improvement, resource allocation, and compensation planning.
  • Promoted operational excellence by handling all aspects of hiring, including talent screening and evaluation, interviewing, and onboarding; trained and mentored up to 30 employees on both technical and soft skills.
  • Reviewed candidate qualifications in order to determine optimal placement and build strong teams.
  • Drove growth and continuous improvement through brand optimization, strategic marketing, lead generation, account acquisition, and exceptional customer service delivery. Google Analytics, Classified Ads-generating leads via website, Facebook, Recruitment Events, Face-to-Face.
  • Spearheaded the development and execution of a high-impact online marketing campaign focused on leveraging internet-related skills of under-utilized employees, resulting in a 38% increase in client revenue within the first six months and a 30-45% monthly decrease in turnover rates.
oper-mana
Paper Dressings LLC, Southfield, MI (Remote),
Feb 2000 to May 2010
OPERATIONS MANAGER
  • Prioritized exceptional product delivery and stakeholder satisfaction while managing operations.
  • Verified compliance with all company policies, procedures, standards, and best practices; optimized processes and procedures to improve service and implement Lean Six Sigma for product development.
  • Maximized efficiencies and minimized end user and client impact by developing and implementing an SPOC process focused on boosting customer satisfaction and developing a loyal client base.
  • Decreased the hiring process from 4-6 weeks to 2-3 weeks and reduced the cost of hiring per person by an average of $40 by eliminating an unproductive screening process and implementing internships for recent graduates.
  • Innovated creative sourcing strategies, such as open houses, applicant tracking systems, websites, job boards, forums, and free classified ads, resulting in an 80% decrease in recruiting visit costs.
OM
Frisco Bay Coffee Houses, Clinton Township, MI,
July 1997 to Feb 2000
OPERATIONS MANAGER
  • Anticipated customer demand to mitigate losses and ensure optimal product availability.
  • Enhanced team member performance by providing coaching, development, and constructive feedback.
  • Reduced business disruption/downtime, optimized operations, and generated cost savings by defining and implementing new incident and change management best practices. Saved $83,000.00 in two years.
  • Charted the successful development of innovative talent acquisition strategies for screening, recruiting, interviewing, and hiring for 200+ contract and permanent employees. Cut the hiring process from three weeks to only 8 days.

Additional Work Experience

Rent-to-Own Real Estate

100% Remote)

Pearson Education

(Test Scoring for Grade 5 and Under) (100% Remote)

Teaching Experience

Operations Management (MSA 680)

Central Michigan University, Southfield, MI

Office Procedures or Business 101

Macomb Community College, Warren, MI

Kindergarten through Fifth Grade

Macomb County School District, Clinton Township, MI

Operations Management (MSA 680)

Central Michigan University, Southfield, MI

Office Procedures/Business 101

Macomb Community College, Warren, MI

Kindergarten through Fifth Grade

Macomb County School District, Clinton Township, MI

EDUCATION AND CREDENTIALS

DOCTOR OF PHILOSOPHY (PH.D.)

IN ADMINISTRATION AND MANAGEMENT
Walden University, Minneapolis, MN, USA

MASTER OF SCIENCE (MSA)

IN ADMINISTRATION AND MANAGEMENT
Central Michigan University, Mount Pleasant, MI, USA

Bachelor's Degree (BA)

Concentration in Business
Siena Heights College Adrian, MI

ADDITIONAL INFORMATION

Vaccination Status

Fully vaccinated and booted. Open to all Required Vaccines now and in the future.

Technical Knowledge

Microsoft Office Suite (Word, PowerPoint, Excel, Access, Outlook), QuickBooks Online, Zoom, Google Docs and Trello, Google Analytics and Facebook Marketing and Ads.

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